Welcome to Top Ten’s website and thank you for taking the time to read these website terms and conditions which apply with respect to your use of our website and our products. Toptendownunder is a New Zealand company based in Auckland and all transactions will be billed in New Zealand Dollars.
It is important that you read these terms and conditions carefully because by using our website and our products, you will be deemed to have accepted them.
All prices are in New Zealand Dollars (NZD) and include GST. All prices are correct at time of publication; however we reserve the right to alter prices for any reason.
Returns and Exchanges
If for any reason the item you have ordered is not what you expected, the wrong colour or size or you have simply changed your mind it can be returned for an exchange or we can give you a credit of the purchase price back to you.
Please contact us before returning an item and make sure the following apply:
The item is unused, unworn and in brand new condition with the packaging intact and the original labels attached.
The item is returned within 14 days of the purchase date.
A flat fee of $7.00 per order applies to all orders sent to a New Zealand Urban address.
All orders sent to a New Zealand Rural address will incur an extra $2.00 charge, please ensure you choose the correct delivery option at the checkout.
A flat fee of $25.00 per order applies to all small orders sent to an Australian address. If you require a large parcel to be sent we will need to confirm postage costs.
All orders placed will be despatched in 2-3 days after receiving cleared payment.
We use couriers for NZ deliveries. Estimated delivery time is 1-2 business days after despatch day for NZ deliveries. Please allow an extra 2 days for rural delivery.
Australian orders are despatched using Airmail.
If you would like your order sent anywhere other than New Zealand or Australia please email for a quote.
We accept payment by Credit Card (Visa / Mastercard only), or direct credit to our bank account. All credit card data will be handled by ANZ eGate.
We reserve the right to cancel any orders completed by bank deposit if payment is not received within 7 days from the date of your order.
Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, Top Ten cannot guarantee that any colour will be completely accurate.
The online service contained in this website has been prepared solely for the purpose of providing information about Top Ten and the services and products we offer. Top Ten reserves the right to change, delete or move any of the material on this website at any time without notice.
Top Ten shall not be liable to you or any third parities for any products for any direct, indirect, special, consequential or punitive damages allegedly sustained, arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree the you are using this website solely at your own risk
Top Ten is committed to protecting the privacy and security of your personal information. We will not sell, trade or rent your information to any third parties. Top Ten collects your details to keep you informed about new products and special offers. Your details are stored securely at our National Office and can only be accessed by Top Ten. You are welcome to contact us at any time to access and update your personal information or to opt out of receiving further communications from us. Totaravale, Auckland, +64 21 266 6044 or email email@example.com